A workflow is essential for your business productivity because it breaks down tasks step by step, helping to prevent confusion and hold-ups.
For example, a small e-commerce store can use a workflow so that once an order is received, it automatically moves through picking, packing, and shipping without the team needing to ask what to do next.
However, a workflow doesn’t replace creativity or decision-making when unexpected situations arise. You can learn more about what a workflow is in this article.