How does automation work in a small or medium business?

Automation in a small or medium business works by using technology to perform repetitive tasks without needing constant manual intervention, saving time and reducing mistakes. For example, a local store can automate sending emails to customers to confirm orders or remind them of appointments, without someone having to do it manually each time. However, automation isn’t ideal for tasks that require specific decisions or personal attention, where human interaction remains essential. Learn more about automation here.